FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
General Questions
What is artetica?
artetica is a multidisciplinary brand based in Milan, specializing in architecture, design and fashion. We create unique pieces and collaborate with retailers worldwide to expand our product offerings.
Where is artetica based?
We are based in Milan, Italy, but we ship internationally.
What kind of products do you offer?
We design and sell handcrafted and curated vintage pieces, as well as our exclusive artetica creations.
Do you collaborate with retailers?
Yes! We work with retailers globally. If you're interested in stocking our products, please contact us at sales@artetica.it
How can I contact artetica?
You can reach us in the contact form on our website.
Shipping & Returns
Where do you ship?
We offer worldwide shipping. If your country is not listed at checkout, please contact us.
How long does shipping take?
Shipping times vary based on location:
- Italy: 2-5 business days
- Europe: 5-10 business days
- International: 10-15 business days
What are the shipping costs?
Shipping costs are calculated at checkout based on your location and the weight of the package.
Do you offer free shipping?
We occasionally offer free shipping promotions. Subscribe to our newsletter to stay updated.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email.
What is your return policy?
- Products must be returned within 14 days of delivery.
- Items must be unused, in their original packaging.
- Custom or made-to-order items are non-refundable.
- Return shipping costs are the responsibility of the customer unless the item is defective.
What if my order arrives damaged?
If your item arrives damaged, contact us within 48 hours of delivery with photos, and we will arrange a replacement or refund.
Orders
Below are some of are common questions about orders
How do I place an order?
Simply add your desired items to the cart and proceed to checkout. You will receive an order confirmation email once completed.
Can I modify or cancel my order?
Orders can be modified or canceled within 24 hours of purchase. After this timeframe, processing begins, and changes may not be possible.
What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment methods.
Do you offer wholesale options?
Yes, we work with select retailers. Please contact us for wholesale inquiries.