In addition to our products, which are researched and designed for our places, artetica is involved in:

– small-scale architectural design, from interior
design, to exhibition layouts

– style consulting in the fashion world

– graphic consultancy

– building materials recovery*

– furniture recovery*

– recovery of objects*

– fashion garment recovery*

*for the recovery of these materials you must first send some sample photos

To contact the artetica design studio simply send an email to:

info@artetica.it indicating your request in the subject line.

Regarding recovery services you can contact the phone number +39 351 7130026, indicating your name and surname and send us more informations about what you need.

To request an invoice for your order, enter “I would like an invoice” in the notes found on the data entry page, before payment. Fill in the “order notes” field by entering your tax code or VAT number, the recipient code and/or your PEC address and then proceed to select the payment method. Remember that you will not be able to request an invoice once you have made your payment and completed your order. The invoice will be sent to you by email after the order has been delivered.

A discount coupon is a unique code that can only be used once, on a single order. You can use your code in the shopping cart or at the next data entry step in the “Discout code” box provided.

Coupons may be subject to date and/or merchandise category and/or minimum order restrictions based on the promotion for which they are activated. However, these conditions are always stated in the terms of the specific promotion.

The shipping time of an order depends on the type and availability of the items you have chosen. We will ensure that you receive the best possible service and activate a direct line between you and the courier who will make the delivery. Generally, the order will be processed from our warehouses in a maximum of 3 working days.
We prefer to confer this time frame so that we can organize the shipment in the best possible way.

Absolutely, in fact, we’ll have coffee together if you’d like.

If you have any concerns or need assistance regarding the products you purchased, please contact our Customer Service Department by writing tocs@artetica.it. If you would like phone contact, you can contact us on whatsapp at: +39 3517130026.

If you are not satisfied with your order, you may choose to return one or more items. If you have changed your mind about an item or intend to replace it with a different one (if in stock), you will be responsible for the return and will need to proceed with a new order. Items you intend to return must be in original condition, properly wrapped and packaged. For shipping, use the same protective cardboard box in which you received your order. In the event that this is not possible, use an equally secure protective box.

Send us an email and explain what went wrong. 
We will be ready to listen to you and understand your needs.
We think the environment should be preserved and we care about shipping consciously.
We believe in “buy less, but buy better.”
Read the product descriptions carefully, we are careful to specify all the merits and demerits.
We try together to strive to reduce unnecessary shipments.

The return of one or more products will result in a full refund of the cost of the item(s), excluding the cost of shipping to our warehouse. The refund will be made through re-credit based on the payment method you used during purchase. We will process the refund once we confirm the arrival of the package at our warehouse.

Measurements are taken flat, that is, with the garment lying on a flat, linear surface, with a dressmaker’s tape measure.

Length: we measure from one end of the garment to the other, vertically.

Shoulders: we measure from the back of the garment, (horizontally) from one shoulder point to the other.

Sleeve length: we measure from the shoulder point where the sleeve begins to the end of the sleeve.

Lap: we measure around the garment from underarm to shoulder and from shoulder to underarm, so we have the total measurement.

Suspenders: the measurement of the suspender is taken in its entirety, (front to back) so you can eventually place the dressmaker’s tape measure on your shoulder and figure out from where to where it would reach you.

Waist: we measure, for example for pants and skirts, from one side to the other (horizontally) of the strap at the back of the garment. 
The measurement then corresponds not to the waist intended as circumference, but as the measurement of the waist behind the garment flat.

Hips: we measure, for example, for pants and skirts, from side to side (horizontally) of the widest part on the hips at the back of the garment.
The measurement then corresponds not to the hips understood as circumference, but as the measurement of the hips at the back of the garment flat.

If you do not find the hip measurement, it is probably because, for example for a skirt, it is stretchy and fits the body.
Bottom: we measure the bottom from one end of the garment to the other, horizontally, of the back.

Tip: Since it is not so easy to take your own* measurements on yourself, we recommend that you take a garment from your closet;
a shirt, pants, etc. that fits you the way you feel most comfortable, and compare the measurements with the artetic garment you are interested in.

Do you have any doubts? Did you miss something?
Need to know a particular size that we have not specified?
Feel free to contact us and we will send it to you as soon as possible.
We make a point of providing measurements and making sure they are checked, because it is important for us to reduce shipping to what is necessary and to make returns if there is really something wrong.